Business Hours: 

  • 8:30 a.m. to 5:00 p.m. Monday through Thursday
  • 8:30 a.m. to 3:00 p.m. Friday
  • Summer hours may vary.
  • We are closed on major holidays.

South Star Moulding is a wholesale only, to-the-trade supplier of picture framing products.  To purchase products from South Star you MUST meet the following criteria:

  1. Your primary business must be picture framing, photography, visual artist or other framing related business.
  2. You must provide us with a copy of your current state-issued sales tax exempt certificate and number.
  3. We reserve the right to refuse our services to anyone who does not meet these criteria.

We offer free delivery to full-time, retail businesses located in commercially developed areas that are designated by South Star.  There are no minimum orders required for delivery.  There is no delivery fee.

Orders for chop service must be submitted by 1 p.m. the day before your designated delivery date.  Orders for length, supplies, and mats must be submitted by 3 p.m. the day before your designated delivery date.

Pickup orders for chop service require a minimum of 24-hour notice.  Pickup orders for length, supplies and mats should be phoned in at least 4-hours prior to the desired pick-up time.

FedEx shipping orders received after 11 a.m. CST will ship the following day. Free standard FedEx ground shipping is offered on chop orders of $99 and on length orders of $250.  Customer is responsible for any additional FedEx charges. Please see our shipping page for more details.

All chop orders are cut with 1/8" allowance unless other wise requested or a floater frame.

Floater frames are always cut exact. Please include your reveal in your measurements.

If you need a chop cut exact, tip-to-tip, sight size or straight cut, please be sure to specify at the time of order.

South Star distributes moulding from 12 different suppliers. We stock almost 2,000 individual SKUs and offer access to their complete lines through our industry-leading Vendor Partner Program.

Our special order “Partner Program” mouldings are ordered just for you.  We place orders with our vendors on a set schedule.  We would generally hope to have the special order moulding to you within 2 weeks of your order date.  Once the order has been shipped by the vendor, we cannot return the special order “Partner Program" mouldings.

We place our orders at 8:00a.m. on the following days:
Wednesdays:                  Nielsen
Thursdays:                      Bella, Fotiou
Fridays:                           AMPF, Décor, Michelangelo, Omega, Presto, Studio, Universal-Arquati
1st / 3rd Thursday:        Wall

All returns require pre-authorization by a South Star customer service representative.  Any due credits will be issued after the product has been returned.

Open credit account are available to full-time, retail-only business with good credit histories. To establish an open credit account you must complete a South Star credit application.  Please allow us 2 to 3 weeks to process your application.

All orders are prepaid using credit card until an open account is established.

We accept VISA, MASTERCARD and DISCOVER.

All open accounts are NET 30 days from the date of invoice.

  • a 1-1/2pct finance charge will be added to all past due balances.  An account is past due as of day 31.
  • 30-60 days past due - your account is subject to review an may be referred to credit card/COD only until current.
  • 60 days past due - your account is automatically COD plus a pre-set portion of the past due amount.
  • 90 days past due - your account is closed and referred for collection.

A $38 service charge is added to all returned checks. Multiple occurrences will incur a credit card prepay policy.

Volume discounts are pre-set based on your monthly/annual volume. Please refer to our discount and awards page for details.

When in need of multiple chops in the sample moulding and the same size we do offer a single order discount:

  • 10 to 14 frames   5pct discount
  • 15 to 19 frames   10pct discount
  • 20 or more frames    please request quote

We will alert you to the backorder status of mouldings or supplies as we are updated from the vendor.  Items already on order with us will be moved to the "new" backorder date unless you cancel the order.   We automatically deliver backorders once the materials are received in our warehouse.

We attempt to make our customers aware of price changes as they occur; however, prices are subject to change without prior notice.  Please be sure to update our customer service reps with your current email address as we email all price sheets and updates.

We are committed to providing our customers with the very best value and service.  We stand behind our products and services 100 percent.  If your order is filled incorrectly or you are dissatisfied with any purchase, please notify us immediately so that we may correct the problem to your satisfaction.